BMC Re-Imagines IT Operations Management to Help Businesses Optimize Digital Service Experiences

Customers demand instant, responsive engagement with digital business services, which calls for a new approach to IT operations. To meet these demands, BMC is announcing TrueSight Operations Management 10 to provide holistic IT insight that empowers businesses to anticipate and deliver optimal digital experiences for their employees and customers.

“IT consumers increasingly expect digital services to be available and perform well anytime and anywhere,” said Dennis Nils Drogseth, vice president, Enterprise Management Associates. “Today’s IT operations solutions must evolve to meet this change in end user expectation. TrueSight steps up to this promise with its powerful combination of user experience management, cross-infrastructure insights and application management—all optimized through a fast-growing capability for advanced analytics. Moreover, BMC’s approach to dashboard visualization recognizes unique role requirements across operations and across IT more broadly for more integrated, cross-silo decision making.”

BMC TrueSight Operations Management 10 is a flexible solution that monitors complex IT environments and analyzes diverse data sets to deliver IT insights that help solve business issues. TrueSight provides a single view of applications and infrastructure from any device across physical, virtual, and cloud environments to help them work better together.

“The rise of mobile computing and constant connectivity is driving the need for change in the way IT manages application services,” said Bill Berutti, president of performance and availability at BMC. “BMC is delivering a top-down approach that gives IT the app-centric insight they need to solve problems from the employee and customer viewpoint. TrueSight Operations Management not only helps IT keep pace with user expectations, but also provides a solution for identifying issues before they occur.”

The TrueSight Operations Management 10 solution from BMC modernizes IT operations with new and enhanced capabilities:

Smart IT Operations – the intuitive mobile interface provides a complete view of the entire IT environment. Detailed information is delivered visually via customizable dashboard views, drill downs, and easy-to-navigate workflows to speed IT operations’ understanding and decision-making.

Enhanced End User Experiences – brings together application and infrastructure views, including underlying infrastructure, to reveal which services and applications are performing poorly. TrueSight automatically detects devices and components creating a dynamic simple-application model – the Application Context View. This view makes troubleshooting more intuitive so end user experiences can be fast and flawless.

Proactive Analytics – provides IT with the ability to discover behavior and performance trends in real-time with automated event and log analytics. These analytics empower IT to resolve problems faster – reducing mean time to repair. Once problems have been solved, TrueSight remembers successful service resolutions – preventing future performance impact through proactive notifications.

Customer Viewpoint

“TrueSight Operations Management 10 provides a more modern user interface that is not only more visually appealing, but also easier to read,” said Ken Wood, applications integration architect at InContact. “What is most exciting to us is the built-in integration with application performance monitoring (APM) components. Our IT team will like the ability to access all this data from a single console, which will simplify our deployment and expansion of APM.”

“As a global financial services company, it is important that customers accessing our digital offerings experience a highly responsive online service,” said Michael Evans, service delivery manager at SEI. “TrueSight’s application-first view of the IT environment will help us meet customer expectations while other enhancements will eliminate repetitive work and allow the team to focus on innovative IT initiatives that move SEI’s business ahead of the competition.”

Source: BMC Re-Imagines IT Operations Management to Help Businesses Optimize Digital Service Experiences

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