What is Service Automation?

When one hears the term “service automation,” it’s natural to envision robotic machines serving humans. In fact, this is somewhat true to a certain degree. Generally speaking, service automation is a broad term that in most instances encompasses the concept of technology that is used to help human workers complete necessary tasks faster, easier and with greater efficiency. Beyond this, there are a number of different ways an organization might benefit from service automation. Let’s take a look at how and why this concept is becoming more and more popular by the day.

Streamlining Operations

In every business, there are always going to be certain repetitive tasks that may seem menial, but are in fact necessary to ongoing operational success. Unfortunately, because these services are often tedious, they also bring along a particular degree of inefficiency, which can be costly over time. They are also, by nature, more prone to human error.

Service automation leverages technology to transfer these manual, error-prone tasks from human to machine, speeding up the process and eliminating mistakes along the way. Work is performed faster, which drives up efficiency levels. It also frees up personnel to apply their skills and resources to more business-critical tasks, increasing productivity as a result.

Maintaining Control and Visibility

Today’s technology has made it easy and incredibly affordable for organizations of every size and industry to be able to manage their IT and other key initiativesin-house. One such area that has been particularly beneficial is that of service automation. Where a small to mid-sized business might once have been forced to outsource or rely on a third-party to handle things like maintenance and help desk support, automation has allowed these things to be moved back on-site.

There are many benefits to maintaining IT functions from within, not the least of which is the ability to stay in complete control of sensitive data and operational processes. With the right service automation tool, housing IT internally can also provide greater visibility, which accelerates and improves the decision-making process.

Facilitating Scalability

Another key area where service automation has virtually revolutionized how businesses function is the ability it provides for instant and powerful scalability. Managing change and accommodating increasing demands was once a significant hurdle that smaller and even mid-sized organizations once faced. In certain situations, such as a sudden and significant increase in workflow, existing human capital simply wasn’t enough to meet the changing needs, making it nearly impossible to compete with larger enterprises.

With the adoption of service automation, however, the amount of work produced can be increased (and performed without the risk of human error) on-demand at the veritable click of a button. This has dramatically changed the competitive landscape and leveled the playing field, opening the doors of practically limitless opportunities for companies of all sizes.

Service automation may come in a wide variety of flavors, but its basic concept remains constant in just about every instance and application. If you haven’t yet looked into how this advanced technology could benefit your business, the time to consider it is now.

Source: Ayehu-What is Service Automation? 

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