According to a new survey from CompuCom Systems, Inc. (“CompuCom®”), a leading technology infrastructure services company, IT professionals see reduced labor costs (43 percent) as the biggest benefit of robotics process automation (RPA), over competitive edge (24 percent), better customer experience (20 percent) and employee job satisfaction (13 percent). The online poll collected responses from 600 IT professionals across multiple industries from May 26 – September 15, 2016.
“What do you see as the biggest benefit of Robotics Process Automation?”
RPA allows employees to configure software agents, or “robots,” to handle high-volume, repeatable, rules-based tasks that previously required a human to perform, such as entering data into systems or responding to messages and events. Valued at $183 million three years ago, the global RPA market is expected to be worth $4.98 billion by 2020, according to a report from Transparency Market Research, and most companies today are beginning by implementing just the lower-end capabilities of RPA.
CompuCom CTO Sam Gross noted, “There’s no question that RPA is transforming how we do business and we’re only seeing the tip of the iceberg with these capabilities, but do organizations win with RPA just by lowering costs? The real impact comes from empowering people to get their jobs done better, which leads to improved customer experiences – and a competitive edge.”
Respondents to the CompuCom poll answered the question, “What do you see as the biggest benefit of Robotics Process Automation?”
Reduced labor costs – 43%
Competitive edge – 24%
Better customer experience – 20%
Employee job satisfaction – 13%
Total votes: 600
CompuCom is accelerating its presence in the automation space, with the recent acquisition of the Internet of Things (IoT) business of Extensys, a top provider of IoT solutions, and the integration of its core team. CompuCom also recently partnered with intelligent automation leader Arago to integrate Arago’s problem-solving artificial intelligence solution, HIRO™, into all of CompuCom’s managed services solutions for the data center – enabling incidents to be diagnosed and remediated more quickly, efficiently and with greater certainty.