n a new whitepaper, global professional services firm Deloitte reveal their own analysis of the opportunity for service delivery transformation through the use of robotic and intelligent automation.
Through discussions with customers, providers and technology vendors, the paper distills opinion on some of the key opportunities and considerations in deploying Robotic Process Automation (RPA) and Intelligent Automation (IA) technologies to underpin business improvement programs.
As shown in the diagram below, one of the key benefits of RPA versus traditional process transformation approaches is the low disruption and rapid speed of execution which can be deliver.
Topics covered in the report include
- Process automation – what and why?
- Basics of enterprise automation
- Myths of RPA and IA
- Approach to deployment
- A view on the future
While the paper does not aim to provide a detailed step by step guide to an automation program, it provides a good overview of the factors which might be relevant to businesses as they consider if and how robotic and intelligent automation might be deployed within their own organisations.
And one key conclusion as automation becomes commonplace across BPO and service providers as well as end user organisations – “Just as with prior waves of automation, we can expect….significant changes in the jobs that people do.”
Report authors include executives from both Deloitte Consulting LLP and Warner Bros. Entertainment, with a team of contributors from both organisations, and input from vendors across the automation market.
Image Credit: Thinkstock